Data-driven decision making based on business performance and customer input fundamentally transforms the cultural approach to optimization.
It removes decisions made solely by gut feeling, it evolves teams beyond business as usual, and, most importantly, provides insight into the validity of various business concepts while retaining focus on strategic priorities.
At CESM his means ROI from all data-driven initiatives, technologies, projects, or strategies needs to quantifiably impact these measures positively and continue to do so over time. And there has never been a more exciting time in terms of technology, data science, and human expertise to make that happen. Finding the right balance of those elements is our singular mission.
We’re not interested in bolting on technology for technologies sake or adding in processes to check a box, or even name dropping fancy terms like AI or machine learning, everything we do must be tracked back to measurable ROI.